Institutional Influences

Airport lifts its game but not enough to satisfy ACCC
KELLY BURKE
31 Mar, 2012 02:30 AM
SYDNEY Airport has lifted its shade of dish up rating from poor to satisfactory for the first time since the consumer watchdog began monitoring the aeronautical industry 12 years ago.
only when the chairman of the Australian Competition and Consumer Commission, Rod Sims, tell the aim of good at the countrys busiest airport remained a concern.
Airlines ratings of Sydney airports type of service improved to satisfactory in the most recent period, the commissions floor said. While this is a positive sign, it follows reputes of unsatisfactory service standards over more years which, when considered alongside continually increasing prices and profits, raised generate for concern about the airports performance.
Sydney Airport put down the highest number of passengers of any(prenominal) Australian airport, with 36.3 million people passing through the arriver and departure gates in 2010-11. The airport also recorded the highest r so farue of $524.8 million. Revenue from car parking alone transcend $98 million for the period.
The ACCC rates the countrys five biggest international airports quality of service by surveying airlines, passengers and border agencies.



Aspects examined in the report card include the availability and standard of check-in facilities apply by the airlines and surveys of passengers experiences when passing through security screening points.
Mr Sims said because passengers perceptions of their experiences at airports could also be coloured by the aim of service provided by their airline and their treatment by customs and immigration officers, the airlines ratings gave a more accurate picture of an airports quality of service.
Sydney Airports overall rating for service was 3.66 out of 5 - the lowest of all five airports - while the rating airlines gave the airport was even lower, at 3.15. Only Perth recorded a poorer airline rating than Sydney.
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