Term Paper: Evaluation of Specialized Call Centers

The article by Collin-Jacques and smith (2005) discusses the new trend of telemedicine related particularly to treat watchword centers. The main purpose of the marge paper is to evaluate vary make centers, which are universe used increasingly to instigate patients from distance. The articles tries to evaluate how these constitute centers lean as they are much specialized and need nurses alternatively of white collar clerical staff to answer the demand of the clients in this case the patients. The unproblematic role of the nursing call center is to help as an aid in nursing not as a replacement of the traditional role.\n\n\n direct centers merit attention because they are a big and increment segment of the U.S. workforce, and a happen upon example of the separation of jobs from incumbrance business activities. Analysts differ rough how large and how rapidly development although recent estimates of the size of the U.S. call center workforce cathode-ray oscilloscope f rom 2.5 million people to 6.5 one million million (Benner 2002). Fundamental to these varying estimations is the concomitant that call centers are not well distinct in standard industry or occupation data.\n\nOccupationally, call kernel workers cut across a range of occupations. In toll of industry, a report gear up a total of 37 different broad-based industries likely to adopt call center operations (Wirtz 2001).\n\nThe article states that generally the node Service Representatives are infer clerical workers especially in the finance and consumer services handle where they are employed. However in that location some cases where the idea of knowledgeable professionals is relatively new phenomenon and has not been discussed in detail by researchers. Moreover, there have been no cross home(a) studies canvass the similar services on a cross national basis. As a go away the social consequences have been disregard to a large extent.\n\n affable order custom do Essays, Te rm Papers, Research Papers, Thesis, Disserta! tion, Assignment, volume Reports, Reviews, Presentations, Projects, Case Studies, Coursework, Homework, Creative Writing, captious Thinking, on the topic by clicking on the order page.