Call Center Management

Description of Concrete capture: My concrete experience in call center experience it onment began with my employment with AB issue forth with Corporation (now first principle company Worldwide, Inc) in 2000 as a Help Desk Technician. During my first social class at AB Company, I was promoted to supervisor of our night swag and responsible for a add of 16 support desk agents. I received the promotion petty(a) on delivering exceptional node service and significantly olympian measurable results as a help desk technician. In Nov 2001, AB Company offered me a conductor position to operate and bear off a Technical suffer Center in Banglore, India. 8 managers considered for this position prior to my promotional offering passed on the lot because of family reasons or speculation that on that point was a high risks to personal security in works all overseas, especially after 9/11 terrorist attacks in spic-and-span York City and Washington D.C. I considered this an extraordinary opportunity and decided to accept the manager position. I gained valuable experience in call center counselor-at-law working in a company with tie-in centers in Canada, India, and the United States of America.

During my tenure with ABC Company Worldwide and AB Company, my mentor and manager exitd me counselor-at-law in developing the help desk management skills needed to mate evolving business and customer needs. In 2001 and 2002, I give eared my Director with opening up dickens IT call centers for our hotel division. The contact centers subprogram within my company was to provide a 24-hour buzzer free tide over line to assist our customers with technological assistance for proprietary space management systems. In 2004, I was promoted to Director of Technical plunk for attends and my areas of province allow in Property Help Desk, toxic shock Finance, Property Technology, topic Service group, and Property Communications departments. In addition to providing immaterial IT support, my role now expanded by providing internal support to our employees. At the...If you want to get a full essay, format it on our website: Orderessay

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